PRIVACY POLICY
XPERIENCE takes your privacy seriously and securely process and use all the information about you. This page contains the XPERIENCE Privacy Policy.
1. What is XPERIENCE?
XPERIENCE is an online service with the objective of bringing individuals together through its website and app in order to search and offer the following: temporarily care for children, nursing services, domestic services, gardeners, drivers or professionals willing to offer services to individuals. The Users, from the Profiles, can get an idea of the characteristics and qualities of other Users.
This Privacy Policy describes how XPERIENCE, LLC. and its affiliated companies ("we," "our), our, us," or "XPERIENCE"), process personal data in connection with the use of the XPERIENCE Platform. Depending on where you live and what you are doing on the XPERIENCE Platform, the supplemental privacy pages listed below may apply to you. Please follow the links and review the supplemental information that describes how we process personal information for those regions and services.
2. DEFINITIONS
Undefined terms in this Privacy Policy have the same definition as in our Terms and Conditions of Use (the "Terms and Conditions").
3. PERSONAL INFORMATION WE COLLECT
3.1. Information necessary to use the XPERIENCE Platform.
We collect personal information about you when using the XPERIENCE platform. This information includes the following:
• Contact Information, Account, Profile Information. To be able to contact other users you must first create a Personal Profile. When you create such a Profile, you will be asked to include certain information about yourself. You are not required to provide all data.
The following data is mandatory for all Users:
• Name and surname
• A valid email address and password
• Postal Code
For baby sitters, the following data is also required:
• Date of Birth
• Sex
• Hourly rate
• Availability
• Optionally:
• Mobile phone number
• Years of experience in children care
• References
• Maximum number of children you can take care of at the same time
• Work / Studies
• Languages
• Relevant training
• For parents, the following information is also required:
• Childcare preferences
• Number of children
• Children's date of birth
• Expecting a baby: yes/no
• Identity Verification and Payment Information. For example, images of your official personal identification (as permitted by applicable law), your identification number or other verification information, your bank account or your payment account. If you are not an XPERIENCE user, we may receive payment information related to you, for example, when an XPERIENCE user provides their payment card to complete a reservation. If we are provided with a copy of your personal identification, we may scan, use and store the information contained in your personal identification to verify your identity.
1.1. Information collected automatically when using the XPERIENCE Platform and our Payment Services.
When you use the XPERIENCE Platform and Payment Services, we automatically collect personal information. This information may include:
• Geolocation information. The location permissions will allow XPERIENCE to auto-complete the location within the service request, auto-complete the Professional's work area and measure the distance between the Sponsor and the User, being able to display requests according to the location
• Usage Information. Such as the pages or content searches, reservations made, and other actions taken on the XPERIENCE Platform.
• Registration Data and Device Information. For example, details about your use of the XPERIENCE Platform (including whether you clicked on links to third-party applications), IP address, dates and times of access, hardware and software information, device information, device event information, unique identifiers, error data, cookies, and websites interaction before or after using the XPERIENCE Platform. We may collect this information even if you have not created an XPERIENCE account or logged in with your account.
• Cookies and Similar Technologies
• Payment Transaction Information. Such as the payment instruments, times and dates, amounts of the payment, payment´s expiration date, billing postal code, your address and other details related to the transaction.
1.2. Personal information we collect from third parties.
We collect personal information from other sources, such as:
• Thirdparty services. If you link, connect, or log in to the XPERIENCE Platform with a third-party service (e.g., Google, Facebook), you instruct that service to send us information, such as your registration, friend list, and contact information profile, as controlled by such service or authorized through the privacy settings of such service.
• Background Information. For Members in the United States, to the extent permitted by applicable law, we may obtain, for example: criminal history reports, sex offender registries, and other information about you and your background. For Members outside of the United States, to the extent permitted by law and with your consent, where required, we may obtain the local version of a criminal background check or sex offender registry. We may use your information, including your full name and date of birth, to obtain these reports.
• Other sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or information to help detect fraud and security issues, from third-party service providers or partners and combine it with the information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers in our risk assessment processes. We may receive information about you and your activities on and off the XPERIENCE Platform or about your experiences and interactions with our partners. We may receive health information, including, but not limited to, health information related to communicable diseases.
1.1. Provide, Improve and Develop the XPERIENCE Platform. Among other purposes, we use personal information to:
• allow the Access to the XPERIENCE Platform; do and receive payments,
• communicate with other Members,
• process your requests,
• perform analysis and research,
• provide customer service,
• send you messages, updates, security alerts and account notifications,
• configure and personalize your experience based on your interactions with the XPERIENCE Platform, your search and reservation history, your preferences and profile information and other content you submit, and
• enable the use of our business products.
1.2. Create and maintain an environment of trust and security. Among other purposes, we use personal information to:
• detect and prevent fraud, spam, abuse, security incidents and other harmful activities,
• carry out security investigations and risk assessments,
• verify or authenticate the information you provide,
• perform checks against databases and other sources of information, including background or police checks,
• comply with our legal obligations, protect the health and welfare of Members
• resolve disputes within Members
• enforce our agreements with third parties,
• comply with the law, respond to legal requests, prevent harm, and protect our rights.
In connection with the above, we may profile you based on your interactions with the XPERIENCE Platform, your profile data and other content you submit to XPERIENCE and information obtained from third parties. In specific cases, automated processes, which analyze your account and activities on the XPERIENCE Platform, as well as information related to activities on and off the XPERIENCE Platform that may be associated with you, may restrict or suspend access to the XPERIENCE Platform if These processes detect activities that may pose a security or other risk to XPERIENCE, our community or third parties.
The union of these permissions, plus the information provided by the user will allow XPERIENCE:
• Use all the comercial nature information to personalize the services and carry out statistical procedures to carry out research and marketing activities for XPERIENCE services and products, as well as the profiles preparation and statistical reports related to the user's activity during navigation on the website and/or the application or participation in commercial, advertising or promotional actions.
• Develop and display advertising tailored to personal preferences. This may entail the sending of commercial, advertising or promotional communications for XPERIENCE products and services that are related to the services requested, as well as updates to the contents of the website and/or the application.
• Verify the absence of fraudulent actions or contrary to website´s conditions of use, as well as the Privacy and Cookies Policies.
• Identify and verify that the user meets the necessary requirements to be able to use the website and/or the application and carry out their actions lawfully.
• Justifiably eliminate any user who breaches the conditions of use of the website and/or application.
1.1. Provide Payment Services. Personal information is used to allow or authorize third parties to use the Payment Services, among other purposes:
• detect and prevent money laundering, fraud, abuse and security incidents,
• carry out security investigations and risk assessments,
• comply with legal obligations (such as anti-money laundering provisions),
• enforce Payment Terms
• with your consent, send you promotional messages, marketing, advertising and other information that may be of interest to you based on your preferences, and
• provide and improve the Payment Services.
1.2. Sharing with your consent or following your instructions.
Where you have consented, we share your information as described, such as when we authorize a third-party website or application.
third parties to access your account in XPERIENCE or when we participate in promotional activities of third parties.
Where permitted by applicable law, we may use certain information about you, such as your email address, shares in social media platforms to generate leads, traffic drive, or promote our products and services.
1.1. Shared Information Between Members.
To help facilitate reservations or other interactions between Members, we may need to share certain information, such as:
• When a booking request is made, when a dispute is submitted, certain information may be shared between Sponsors and Users, including profile, name, cancellation history, review information, the dispute resolution (where applicable) and any other information you choose to share and submit. When the reservation is confirmed, additional information is shared to help coordinate the service, such as a profile picture or phone number. When you have a confirmed reservation as a Sponsor, certain information is shared with the User to coordinate the reservation, such as your profile, your full name, your phone number and the address of your Listing.
We may display portions of your public profile and other Content you make publicly available, such as Listing details, on third party sites, platforms and applications.
Information you share publicly on the XPERIENCE Platform may be indexed by third-party search engines. In some cases, you can disable this feature in your Account settings.
1.2. Comply with the law, respond to legal requests, prevent harm, and protect our rights.
We may disclose your information to courts, law enforcement, government or public authorities, tax authorities or authorized third parties, to the extent required or permitted by law, or when disclosure is reasonably necessary to : (i) comply with our legal obligations; (ii) comply with a valid legal request (such as a subpoena or court order) or respond to claims made against XPERIENCE; (iii) respond to a valid legal request related to a criminal investigation to address suspected illegal activity, or respond to any other activity that may expose us, you, or any other user to legal or regulatory liability (iv) protect the rights, property, or personal safety of XPERIENCE, its employees, Members, or members of the public. For example, if permitted due to the above circumstances, Sponsor's tax information may be disclosed to tax authorities or other government agencies.
Where appropriate, we may notify Members of legal requests unless: (i) notification is prohibited by due process of law, court order received, or applicable law, or (ii) we believe that providing notification would be futile , ineffective, would cause a risk of injury or bodily harm to a person or group, would create or increase a risk of fraud or harm to XPERIENCE, the Members, or would expose XPERIENCE to a claim for obstruction of justice.
When required or permitted by law, in accordance with applicable legislation, we may disclose the information of the Sponsors and/or Users to the tax authorities so that they can determine if they adequately comply with the corresponding tax obligations. Applicable tax liabilities include XPERIENCE's tax liability on its service fees, withholding taxes, and Sponsors' individual tax liability.
1. Personal data Securuty
The data is stored in the XPERIENCE information systems, where security, technical and organizational measures are adopted and implemented to prevent any loss or unauthorized use by third parties. Https data encryption protocols are used on the XPERIENCE websites.
2. Users Rights
All users can make use of any of the rights granted by the data protection regulations, such as the right of access, limitation of treatment, deletion, portability, etc. by writing to XPERIENCE or sending an email to [*]
3. Revocation of consent
Any User may oppose the use of their information for advertising purposes, market research or development of satisfaction surveys, as well as revoke their consent at any time (without retroactive effect). To do this, you must send an email to the address [*]
4. Changes in privacy policies
The Privacy Policies of XPERIENCE may undergo updates, changes and other modifications in accordance with the legal needs of XPERIENCE. The user is recommended to visit and access the Privacy Policies periodically in order to know the latest changes that may be incorporated.
Reading and understanding the XPERIENCE Privacy Policies are mandatory for anyone who enters or uses the XPERIENCE products. In case of having doubts or concerns, the user can contact TIMBRIT through the following email: [*]
5. Contact information and responsible entities
If you have questions or complaints about this Privacy Policy or the treatment of your personal data (i) United States, contact [*].; (ii) for payment-related matters, please use the contact information provided on the Terms of Service website.